- Bookings, Cancelations and Disclaimer
1.1 All reservations / bookings are subject to XL Nexus Travel’s Standard Terms and Conditions and it is the responsibility of the customer or traveller (hereinafter referred to as “traveller”) to request a copy of same from XL Nexus Travel.
1.2 All prices quoted are subject to availability and valid for a limited period of ___ days. Unless otherwise stated the quotation exclude travel insurance, visa fees, personal expenses, meals not specified or optional tours and activities.
1.3 XL Nexus Travel act as an intermediary agent to all the airlines, car rental companies, hotels or accommodation, caterers and/or tour operators (hereinafter referred to as “3rd party supplier”) and can therefore not be held responsible for any loss, damage, accident, delay or inconvenience caused by the 3rd party supplier.
1.4 XL Nexus Travel is not responsible for delays, cancelations or any disruption or amendment of any bookings or quotes caused by circumstances beyond its control, inter alia natural disasters, strikes and/or pandemics.
1.5 All rates provided are subject to change without prior notice given to the traveller due to currency adjustments, devaluation of the Rand, price increases and any and all restrictions, increases, discounts and 3rd part supplier’s terms and conditions until such time as the full payment as per the quotation has been received and final documentation has been issued.
1.6 No refunds will be issued for any cancelations not given within the time frame of the Terms and Conditions of XL Nexus Travel and/or for “no-shows”.
1.7 Professional fees and/or 3rd party supplier fees apply to all cancelations and transactions and such will be levied on all ticketed hotel and airline reservations.
- Travel Documentation
- All passports must be valid for six (6) months after the travellers date of return.
- All passports must have a minimum of 3 concurrent blank pages to accommodate the administrative duties of for immigrations and border control.
- It is the responsibility of the traveller to check the following link for any destination travels. Certain destinations / country’s require that the traveller complete an online health declaration prior to arrival. Please check this comprehensive site for details and ensure that you have proof of submission, if necessary, and applicable to your destination : https://www.traveldoc.aero/.
- It is the responsibility of the traveller to verify and confirm the validity of his / her passport and to enquire if a visa and/or any special permits are required prior to the departure of the traveller. No refunds will be issued if the traveller’s documentation is not in order prior to departure.
- It is the responsibility of the traveller to ensure and confirm the information of the visa, ie: spelling, dates, validity, etc.
- It is the responsibility of the traveller to ensure that all tickets/ vouchers and/or any and all documentation is issued to the same name as reflects on the travellers passport. It is the responsibility of the traveller to check and confirm the information on the XL Nexus Travel itinerary to ensure that it reflects the full and correct details of the traveller, destinations, accommodation, flights, car rentals, catering and any and all travel arrangements relating to the travellers booking, quotation and/or trip.
- XL Nexus Travel strongly recommend that travellers always keep digital copies and hard copies of all travel documentation.
- It is the responsibility of the traveller to advise XL Nexus Travel in advance of any special dietary requirements when confirming your booking and/or to update your traveller profile accordingly.
- Insurance
- It is the responsibility of the traveller to obtain travel insurance as same is mandatory. XL Nexus Travel will not be responsible for any losses, injuries or damages as a result of its services to the traveller and/or as a result of the traveller not obtaining the mandatory and necessary travel insurance. Should you not be covered by an employer’s travel insurance, kindly request ADHOC insurance cover from XL Nexus Travel.
- Taxes and incidentals
4.1 3rd party suppliers may charge city taxes and incidentals. Where possible XL Nexus Travel will attempt to pre – pay and settle the charges prior to the travellers arrival, if possible and applicable. XL Nexus Travel requires at least 5 (five) business days to facilitate any such charges or payments as same will be an international payment and same is subject to SARB regulations. Further hereto, some 3rd party suppliers only accept city taxes and incidentals to be paid upon arrival by the traveller and do not accept third party payment, we therefore strongly recommend that you discuss same with your XL Nexus Travel consultant and make the necessary arrangements in respect hereof.
- Vaccinations
It is the responsibility of the traveller to ensure that all necessary vaccine requirements are adhered to and that proof of same is available prior to departure. Vaccine requirements may vary by destinations and are subject to change without notice. Travellers are advised to stay informed about current guidelines from health authorities and government bodies
- Deposit
On collection of the travel documentation the traveller will be requested to sign a Form of Acceptance of the above booking conditions. (DRAFT NOTE: I suggest that we add that upon the payment of a deposit or receipt of a Purchase Order the traveller accepts the aforesaid terms and conditions read with the Standard Terms and Conditions.